Refund policy

Emma Robson Return & Refund Policy

Last updated: March 6, 2026

Cancellation Policy

Order Cancellation
Please contact us at support@emmarobson.com immediately if you wish to cancel.

If the order has not shipped: We will cancel the order and issue a full refund to your original payment method immediately.
If the order has shipped: We are unable to intercept the package. Please wait until the order arrives, then follow our Return Process to send the item back for a refund.

Return Guidelines

Return Period
You have the right to return your order within 30 days of receiving it. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Costs & International Returns
Please note that our inventory is shipped from our international fulfillment center. All returns must be shipped to our central warehouse in China.

Cost: The customer is responsible for return shipping costs (unless the item is faulty).
Estimated Cost: A return shipment to China from the US typically costs between $20 and $35 depending on the courier you choose.

How to Return

Contact support@emmarobson.com within 30 days of receipt.
We will provide the Return Form and the exact warehouse address in China.
Ship the item using a trackable service (required).

Refunds
Once your return is received and inspected (usually within 7 days of receipt), your refund will be processed back to your original payment method. Please allow up to 7 business days for the funds to appear in your account.

Restocking fees
We do not charge restocking fees.

Damaged or Faulty Items
If your item arrived damaged or incorrect, please contact us immediately with photos. We will provide a full refund or free replacement and cover the return shipping costs in this specific case.

Exceptions
We cannot accept returns for hygiene products (underwear/socks) that have been opened.

CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contact form. Your feedback is very valuable to us.

Company name: Ramdas Business
Chamber of Commerce (KVK) number: 77982347
Trading as: Emma Robson
Physical address: Bramenstraat 6, Almere, Flevoland, 1326HH, Netherlands

Email: support@emmarobson.com
Phone: +1 423 373 7173
Contact form: Click here

Customer Service Opening Hours:
Monday to Friday - 8:00 a.m. to 5:00 p.m. GMT-5 (New York)
Saturday and Sunday - 10:00 a.m. to 4:00 p.m. GMT-5 (New York)

We aim to respond within 12 hours.